Support services ensuring business continuity

Managed Cloud and business continuity & disaster recovery go hand in hand with a strong professional services offering. We developed a service approach ensuring us to honor the Service Level Agreements with our customers.

 

Depending on agreed business requirements and support contracts, we offer support services from business office hours & next business day all the way up to 24h/24h and 7d/7d support interventions.

 

The entry point for support services is our support help desk.

 

Moreover we monitor our cloud infrastructure 24h/24h and 7d/7d.